At Honey’s Baking Company, every order is baked fresh to order, so all sales are final and we are unable to accept returns or exchanges on food items. Because our products are sealed before shipping, we cannot inspect them after they leave our kitchen.
If your order arrives damaged, incorrect, missing an item, or appears otherwise compromised, please contact us within 48 hours of delivery or pickup at honey@honeysbc.com or (727) 594-4615. Please include your order number and clear photos of the sealed outer package, packaging materials, and the contents received so we can review the issue properly.
We review each claim individually and may request additional information before making a decision. If we confirm that there was a packing error or product issue, we may offer a replacement, store credit, or refund at our discretion.
We are unable to offer refunds or replacements for:
- Taste preferences.
- Change of mind.
- Orders reported after the 48 hour window.
- Damage caused after delivery due to improper handling or storage.
- Delays caused by the shipping carrier after the package has been handed off.
- Custom, special order, discounted, or promotional items, unless they arrive damaged or incorrect.
Because all boxes are sealed before shipping, we cannot verify the contents after the package leaves our facility. If you believe something is missing or incorrect, please notify us within 48 hours of delivery with your order number and photos of the sealed package and contents. Claims that cannot be reasonably verified may be denied.
If you have any questions before placing an order, please contact us and we will be happy to help.
Contact Information
- Email: honey@honeysbc.com
- Phone: 727-594-4615
Quick Summary
All sales are final. Please contact us within 48 hours if your order arrives damaged, incorrect, or missing an item. We will review the issue and may offer a replacement, store credit, or refund at our discretion.