About Our Cookies
What are lactation cookies, and how do they work?
Our cookies are made with traditional galactagogue ingredients such as brewer’s yeast, flaxseed, oats, fenugreek, and wheat germ, ingredients with a long history of traditional use among breastfeeding mothers. They are intended as a nourishing snack for breastfeeding parents, not as a medical treatment or advice for low milk supply. If you have concerns about milk production or your baby’s growth, please consult a qualified healthcare provider or lactation professional.
Are your ingredients organic?
We make every effort to source organic ingredients, and when that is not possible, we select the highest-quality alternative available.
What flavors do you offer?
Currently we offer Oatmeal Chocolate Chip, Double Chocolate Fudge, Lemon Coconut Bliss, and Peanut Butter Oat as our main flavors, but we may add other flavors from time to time and on holidays. Each batch is $33.00.
How should I store my cookies, and how long do they stay fresh?
If you store them at room temperature, they will stay fresh for about 1 week. If refrigerated, about 2 weeks. If frozen, up to 3 months. Whichever way you decide, we recommend storing them in an airtight container or zip-lock bag.
Do your cookies contain allergens?
Our products are prepared in a home kitchen that also handles wheat, dairy, eggs, tree nuts, peanuts, and soy. While we take care in preparing each order, we cannot guarantee that any product is free of allergens or cross-contact. If you have a food allergy, please contact us before ordering.
Are these products FDA approved or a substitute for medical advice?
No. Our products have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements about lactation support are based on the traditional use of these ingredients and are not a guarantee of increased supply or a substitute for professional medical advice. Please consult your physician or a licensed lactation consultant with any questions about your individual health needs.
Are you a licensed commercial bakery?
Honey and her employees hold Florida Food Handler Certificates, and she is a Certified Food Protection Manager (CFPM). Honey’s Baking Company operates as a Florida Cottage Food Operation under Section 500.80, Florida Statutes. Products are made in a home kitchen that is not subject to routine inspection by the Florida Department of Agriculture and Consumer Services.
Ordering & Shipping
Where do you ship?
We currently ship within the state of Florida only, using standard shipping services. As a Florida Cottage Food Operation, we are not able to ship or deliver products across state lines.
How long does it take to bake and ship my order?
Orders are typically baked and prepared for shipment on Mondays and Tuesdays. Orders placed after the weekly cutoff may be scheduled for the following baking cycle. Because every order is baked fresh in small batches, please allow time for baking, cooling, packaging, and shipping. Processing times may vary during holidays, high volume periods, or weather related disruptions.
How much does shipping cost?
Shipping rates are calculated at checkout unless otherwise stated.
Will I get tracking information?
When available, tracking information will be provided after your order ships. Please make sure your email address is entered correctly at checkout so you can receive shipping updates.
What if my shipping address is wrong?
Please double check your shipping address before placing your order. We are not responsible for delays, lost packages, or additional shipping charges caused by incorrect or incomplete addresses entered at checkout.
What if my package is delayed by the carrier?
Occasionally, shipping carriers experience delays due to weather, volume, or other issues beyond our control. Once a package has been handed off to the carrier, delivery times are controlled by the shipping provider, and we are unable to refund shipping charges for carrier related delays.
Returns & Refunds
Can I return or exchange my order?
Because our cookies are baked fresh to order, all sales are final and we are unable to accept returns or exchanges on food items. See our Refund and Return Policy and our Shipping Policy for greater details.
What if my order arrives damaged, incorrect, or missing an item?
We pack every dozen carefully and ship via USPS Ground Advantage or UPS, but packages can be mishandled in transit. If there’s an issue with your order, we’ll work with you to make it right.
Please contact us within 48 hours of delivery. Email us at honey@honeysbc.com with:
- Your order number
- A clear description of the issue (damaged box/cookies, wrong flavor, or missing cookies)
- Photos of the outer box (showing any crush damage), the inner packaging, and the cookies themselves
Because our cookies are perishable and shipped in small quantities, we need to know quickly and see the condition of the package and product to evaluate what happened.
How we handle issues
We review each report individually and decide on the best resolution based on the details and photos provided.
Damaged box or crushed cookies: our typical resolution is store credit for the affected items, or including replacement cookies with your next order. We generally do not issue cash refunds for transit damage unless there is a clear error on our end. Photos are required so we can document carrier damage and improve our packaging.
Incorrect items: let us know what you received and what you ordered, and we’ll arrange to send the correct items with the next available bake/ship window. You generally won’t need to return the incorrect cookies.
Missing cookies: tell us exactly what you expected vs. what you received, and include a photo of the open box and packing if possible. For a first-time issue, we may offer store credit for the missing cookies or include extras in your next order.
We reserve the right to limit or decline credits or replacements in cases of repeated or suspicious claims from the same address or customer.
No automatic refunds: because our cookies are custom-baked, perishable, and made to order, we do not offer automatic refunds for issues related to shipping, damage, or missing items. When an issue is verified, our standard resolution is store credit and/or replacement items included with a future order. Refunds are considered only in limited circumstances where we determine there was a clear error on our end.
Timeframe: we’ll respond within 1 business day and let you know how we plan to resolve the issue. Credits or replacements are usually applied with the next scheduled bake and ship window (Monday to Tuesday batches).
See our full Refund and Return Policy for details.
What isn’t covered by refunds or replacements?
Taste preferences, change of mind, reports made after the 48 hour window, damage caused after delivery due to improper handling or storage, shipping carrier delays after handoff, and custom, special order, discounted, or promotional items (unless they arrive damaged or incorrect).
Payment & Website
How do I pay for my order?
All payments are processed securely through PayPal at checkout. We do not collect, view, or store your full credit card or bank account numbers on our servers.
Is my personal information kept private?
Yes. We do not sell, rent, or trade your personal information. We share information only with the service providers necessary to operate our business, such as our website host, payment processor, and email service provider. See our full Privacy Policy for details.
Is your website accessible?
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience any difficulty accessing any part of our website, please contact us and we will make reasonable efforts to help, including completing your order by phone or email. See our full Accessibility Statement for details.
Contact
How can I reach you?
Email honey@honeysbc.com, call (727) 594-4615, or use our Contact form. We’re a Florida-based small business, Palm Harbor, and love hearing from our customers.